Terms of Service

1. Scope and parties

These terms govern the use of the Upgraded.today platform ("the platform", "we", "us") by companies, organisations and professionals ("the customer", "you"). The platform is offered for business (B2B) use only and is not intended for consumers. By creating an account or using the platform you confirm that you act on behalf of a business and that you are authorised to accept these terms.

2. The service

Upgraded.today is a package of digital analyst tools that lets you create initiatives, collect input from participants, and generate AI-supported analyses, summaries and suggestions. The platform evolves continuously: tools, features and interfaces may be added, changed or discontinued. We aim to give reasonable notice before removing functionality you actively rely on.

3. Accounts and access

Access is personal and tied to your email address through magic-link sign-in. You are responsible for keeping access to your mailbox secure and for all activity performed under your account. Initiative owners may invite a limited number of contributors and guests; you are responsible for the people you invite and for the information you make available to them.

4. Plans, fees and billing

Some tools are available free of charge. Paid plans, when activated for your account, are billed in advance in the currency and at the price shown at the time of purchase, excluding VAT and other applicable taxes. Fees for started periods are non-refundable unless required by mandatory law. You are responsible for providing correct billing details, including any VAT registration number.

5. Your data and content

You retain all rights to the initiatives, reports, documents and other content you or your participants submit. We process that content to deliver the service to you, including sending it to our AI processing providers to produce the analyses you request. We do not sell your content and we do not use it to train public foundation models. Initiatives are isolated per account and visible only to the owner and the people the owner invites.

6. Acceptable use

You agree not to:

• • use the platform unlawfully or in breach of third-party rights;
• • upload malicious code or attempt to breach access controls or isolation between accounts;
• • submit special categories of personal data (such as health or biometric data) unless separately agreed with us in writing;
• • resell, sublicense or reverse engineer the platform, or use it to build a competing product;
• • place unreasonable load on the platform through automated or bulk usage.

7. AI-generated output

Analyses, scores, categorisations and suggestions produced by the platform are decision support, not professional advice. AI output can be incomplete or incorrect. You remain responsible for reviewing output and for any business, legal, financial or personnel decision you take based on it.

8. Availability and support

We work to keep the platform available and secure, but it is provided without a guaranteed uptime level unless a separate written agreement says otherwise. Maintenance windows and service interruptions may occur. Support is provided by email during normal business days.

9. Confidentiality

Each party shall keep confidential all non-public information received from the other party and use it only for the purpose of the service. This obligation survives termination.

10. Liability

To the extent permitted by law, neither party is liable for indirect or consequential losses, including lost profits, lost savings, loss of goodwill or loss of data. Our total liability in any twelve-month period is limited to the fees you paid for the platform in that period. Nothing limits liability for gross negligence, wilful misconduct or matters that cannot be limited by law.

11. Term and termination

You may stop using the platform and close your account at any time. We may suspend or terminate access if you materially breach these terms, if required by law, or if your use threatens the security of the platform. On termination we delete or anonymise your content within a reasonable period, except where we are required to retain it.

12. Changes to these terms

We may update these terms as the platform develops. Material changes will be communicated by email or in the platform before they take effect. Continued use after the effective date constitutes acceptance.

13. Governing law

These terms are governed by Danish law, and disputes shall be settled by the competent Danish courts, unless mandatory law provides otherwise.

14. Contact

Questions about these terms: Hello@Upgraded.Today.