Resources
Work models and guides for analysts and projects.
18 hands-on guides drawn from years of senior project and transformation work — from understanding the problem to anchoring the change. Use them to plan, validate and deliver with evidence.
Don't start without analysis
Why the business, organisation, technology and finances must be analysed before a project starts.
Work modelWhy is this a problem for the organisation?
Seven steps to uncover the strategic and operational impact of a problem — and what happens if it stays unsolved.
Work modelQualitative interviews that go deeper than data
Seven practical tips for interviews that reveal motivations, challenges and nuances numbers can't show.
Work modelThe Halving Principle: find the failure in any process
An 8-step method borrowed from electronics: map the process, split it 50/50, measure and repeat until the root cause is found.
Work modelWhat has been tried before — and why it failed
Turn earlier failures into learnings with a historical review, root causes, stakeholder feedback and a SWOT.
Work modelWorkshops with different — and hidden — agendas
A 5-step guide to preparing, facilitating and following up on workshops with conflicting stakeholder needs.
Work modelMap the stakeholders and hierarchy around a problem
Who is in direct and indirect contact with the problem, how influence flows, and how to engage them.
Work modelSelect early adopters as your ambassadors
How to define, find and use early adopters to validate and refine a new product or service.
Work modelWrite a detailed problem statement
Be clear on the problem and what is hindering you — scope, impact, root causes and validation with stakeholders.
Work modelFind the unfair competitive advantage
Benchmarking, unique value proposition, technology, scalability and cost efficiency — what makes the solution indispensable.
Work modelDefine qualitative and quantitative benefits
Balance customer, brand and engagement benefits with revenue, market share, savings and retention targets.
Work modelSecure management priority and mandate
Five considerations for getting decision-makers to back the problem, the solution and the resources.
Work modelNavigate cultural differences between organisations
Seven steps to handle work styles, expectations and big egos in cross-organisational projects.
Work modelTests and feedback across product, tech and business
Measure user experience, technology, operations and management KPIs — and turn the results into improvements.
Work modelPartnerships that improve full delivery
Internal collaboration and external partners: aligning goals, risks and communication to boost delivery.
Work modelEmbrace chaos and spot the opportunities
The beauty of chaos in projects — flexibility, resilience and innovation when things don't go to plan.
Inspiration8,5 things for navigating complex projects
Risk, phases, communication, stakeholders, learning, documentation and team development in complex projects.
Work modelImplementing new tools and processes
Typical issues — resistance, weak analysis, poor change management — and how to anchor new ways of working.
Work model