Upgraded.today / ProblemTracker
Problem Tracker
Track all internal problems and turn them into improvement projects.
Capture every internal problem in one structured place — reported by the people who live with them — and get ranked problem areas plus concrete improvement projects that remove the most friction first.
Every organisation has problems that never reach a decision. They live in corridor conversations, unpublished notes and the daily workarounds of the people who experience them. Problem Tracker gives those problems a structured place to be reported — in the words of the people closest to the work.
You invite the people who know, across business units, domains and teams, with one email each. Each participant reports what is not working: what happens, how long it has lasted, how often it occurs, who it affects, whether the effect is internal or external, who is involved in working around it, what the root cause looks like from where they stand, and what they would change first.
Because every report follows the same structure, the material can be compared instead of only read. The dashboard shows participation, reporting per business unit, domain and team — including teams that report nothing — how problems split between constant friction and rare but heavy issues, and how reporting develops over time.
The deep analysis turns the reports into ranked problem areas, the parties most affected and the root causes behind them, and suggests internal improvement projects with scope, workstreams, milestones, resources, success metrics and risks — aimed at showing measurable improvement within 3–6 months. Earlier analyses are kept so progress can be compared over time.
Ask questions directly against the collected data, export everything to CSV, and request a project proposal with cost estimation built on the analysis.
Problems the organisation already knows about — and never acts on
Most internal problems do not surface in meetings. They are absorbed: people route around a broken process, wait for a decision that never arrives, redo work a system should handle, or quietly accept that a tool is slower than it should be. Each workaround is small. Together, they are the organisation's real operating cost.
Problem Tracker collects these problems in one structured place, reported directly by the people who live with them — not filtered through a manager's summary, and not limited to what a survey happened to ask.
Invite the people who know
Invite participants by email, pasted straight from a roster with name, business unit, domain and team. Each person receives a private link and reports the problems they experience: what happens, how long it has lasted in weeks, how often it occurs, who is affected, whether the effect is internal, external or both, who they work with to get around it, what they believe causes it, and what they would change first.
A reminder email follows up automatically 24 hours after the invitation. Every report carries the participant's business context, so the material can be analysed group by group from the first submission.
A dashboard that makes the organisation comparable
- Participation and coverage — who has joined, who has reported, and which teams have reported nothing at all.
- Reports by unit, domain and team — volumes and reports per person, so a vocal department is not mistaken for a broken one.
- Frequency and effect — how problems split between daily friction and rare but heavy issues, and whether the damage lands internally, externally or on both.
- Timeline — how reporting develops across the collection period.
Everything can be exported to CSV for your own analysis.
From scattered reports to ranked problem areas
The deep analysis clusters the reports into problem areas and ranks them by weight, identifies the parties most affected and the root causes behind the reports, and describes the pattern behind the numbers.
Each analysis also suggests concrete internal improvement projects: an executive summary, what is in and out of scope, the workstreams and tasks involved, milestones aimed at visible improvement within 3–6 months, the resources required, the success metrics to watch and the risks to manage.
Keep asking while the picture develops
Ask questions directly against the collected reports and get answers based on your own data — not general advice. Participants can add new reports as they think of them, and earlier analyses are kept, so you can rerun the analysis as more evidence arrives and compare how the picture changes.
From analysis to project
When the analysis is ready, request a project proposal — with cost estimation — built directly on your ranked problem areas and suggested projects. The request goes to the Upgraded.today team with your analysis attached, and connects naturally into The Better Business Project once the work begins.
Problem Tracker turns everyday frustration into an evidence-based list of what to fix first — and the projects that will fix it.
What you get
- One structured intake for every reported problem
- Live dashboard by business unit, domain, team and time
- Ranked problem areas, root causes and suggested projects
- Ask questions directly against your collected data
How it works
- 1. Sign in.
- 2. Create an initiative and give it a name unique to your account.
- 3. Work through the Problem Tracker flow and close it when done.
- 4. Connect it into The Better Business Project for deep-dive analysis.