Use case / Business analyst
Turn scattered signals into a decision people can act on.
Bring employee reports, process evidence and stakeholder needs into one traceable investigation.
The situation
A service team says its handovers are slow. Operations blames the system, while managers think the problem is unclear ownership. You need more than another workshop full of opinions.
A connected way through
From question to action
Start with the question
Describe the investigation in Automated Analyst and review its suggested sequence of tools and methods before starting.
Collect the facts
Invite people to report recurring issues and weekly tasks. Compare the problem patterns with where time is actually spent.
Test the handovers
Map who passes information to whom, then gather user and technical needs through forms or workshops.
Agree on the change
Resolve disputed requirements in Alignment and examine a redesigned process, systems and rollout in Optimized Workflow.
The value
What changes
A ranked picture of the problems, a set of agreed requirements and a practical future workflow backed by the people who do the work.
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